Privacy Policy

Stratis Fire is committed to protecting and respecting your privacy.


This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation, become a customer or supplier, or otherwise interact with Stratis Fire.

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.


Who We Are

Stratis Fire provides specialist fire protection services including fire alarm systems, fire doors, compartmentation, inspections, maintenance and associated compliance support.

For the purposes of UK data protection law, the organisation responsible for your personal information is:

Stratis Fire
Columba House
Adastral Park
Martlesham Heath
Suffolk
IP5 3RE

Email:

Email: info@stratisfire.com.

If Stratis Fire trades legally through Stratis Fire & Security Limited, I would put the full legal company name here as well.


Information We May Collect

Depending on how you interact with us, we may collect information including:

  • your name, job title and organisation;

  • your email address, telephone number and other contact details;

  • information submitted through website forms, emails or telephone enquiries;

  • correspondence between you and Stratis Fire;

  • information relating to quotations, projects, contracts and services;

  • property, site and project information relevant to the services we provide;

  • information contained within surveys, inspection records, reports and maintenance documentation;

  • supplier, contractor and professional contact information;

  • billing, purchasing and administrative information;

  • technical information relating to your use of our website, such as IP address, browser type, device information and pages visited;

  • any other personal information you choose to provide to us.

Please avoid providing sensitive personal information unless it is genuinely necessary for your enquiry or the work we are carrying out.


How We Use Your Information

We may use personal information to:

  • respond to enquiries and requests;

  • prepare quotations and proposals;

  • provide fire protection products and services;

  • arrange surveys, inspections, installations and maintenance visits;

  • prepare reports and project documentation;

  • communicate with customers, prospective customers, suppliers, contractors and business partners;

  • manage projects and contractual relationships;

  • provide ongoing customer and technical support;

  • maintain appropriate business, inspection and service records;

  • manage invoicing and administration;

  • improve our website and services;

  • maintain the security and integrity of our business systems;

  • comply with legal, regulatory, contractual and insurance requirements;

  • send relevant business communications or marketing where permitted by law.

We will only process personal information where we have an appropriate lawful basis for doing so.


Our Lawful Bases

The lawful basis we rely upon will depend on why we are processing your information.


Contract

We may process personal information where it is necessary to take steps at your request before entering into a contract or to perform a contract with you.

This may include preparing quotations, arranging works, delivering services and communicating about an ongoing project.


Legitimate Interests

We may process information where necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.

These interests may include responding to business enquiries, managing customer and supplier relationships, administering projects, improving our services, maintaining appropriate records and protecting our business.


Legal Obligation

We may process personal information where necessary to comply with legal or regulatory obligations.


Consent

Where appropriate, we may rely upon your consent. Where processing is based on consent, you may withdraw that consent at any time.

UK privacy information should explain both why personal information is processed and the lawful basis relied upon.

Fire Safety Projects, Surveys and Inspections

When carrying out fire protection work, we may receive information relating to a property, organisation or individuals responsible for managing that property.

This may include details of responsible persons, facilities managers, contractors, residents' representatives or other individuals involved with a project.

We only use this information where it is relevant to carrying out our work, communicating with those involved or maintaining appropriate project and compliance records.

Survey photographs, inspection records and reports may also contain information relating to a particular property or location. We take reasonable steps to ensure such information is handled appropriately and only retained where there is a legitimate business, contractual or legal reason for doing so.


Marketing Communications

We may contact existing or prospective business customers about Stratis Fire products and services where permitted by law.

Where consent is required, we will obtain it before sending marketing communications.

You can ask us to stop sending marketing communications at any time by contacting us at: info@stratisfire.com.

You may also use any unsubscribe option included within an electronic marketing communication.


Website Usage, Cookies and Analytics

Our website may use cookies and similar technologies to operate correctly, maintain security, remember preferences and understand how visitors interact with the website.

Where cookies or similar technologies are not strictly necessary and consent is required, they should only be activated after an appropriate choice has been provided.

You can manage your preferences using any cookie controls provided on our website or through your browser settings.

Where third-party analytics, advertising or tracking technologies are used, further information should be provided through our cookie controls or Cookie Policy.

The ICO requires organisations to give clear information about cookies and obtain appropriate consent for technologies that are not strictly necessary.


Sharing Your Information

We do not sell your personal information.

Where reasonably necessary, we may share personal information with:

  • IT, website, hosting and communications providers;

  • professional advisers such as accountants, insurers and legal advisers;

  • suppliers, contractors and specialist partners involved in delivering a project;

  • manufacturers or service providers where necessary to support a product or system;

  • organisations working with us on the delivery of fire protection services;

  • regulators, emergency services, law enforcement agencies or public authorities where required by law;

  • another organisation in connection with a merger, acquisition, restructuring or transfer of all or part of our business.

Where another organisation processes personal information on our behalf, we take appropriate steps to ensure that information is handled securely and in accordance with applicable data protection requirements.

Information Received From Other Organisations

In some circumstances, we may receive personal information from another organisation rather than directly from you.

For example, a building owner, facilities manager, managing agent, principal contractor or customer may provide contact information so that we can arrange an inspection, installation, maintenance visit or other service.

We will only use information received in this way where there is an appropriate reason and lawful basis for doing so.


International Transfers

Some technology or service providers used by Stratis Fire may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure the transfer is permitted under UK data protection law and that appropriate safeguards are in place where required.

The ICO requires international transfers to be explained in privacy information where they apply.


How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

The appropriate retention period may depend on factors including:

  • the nature of the information;

  • the type and duration of our relationship with you;

  • contractual requirements;

  • fire safety inspection, maintenance or project requirements;

  • warranty and insurance requirements;

  • applicable legal or regulatory obligations;

  • the need to establish, exercise or defend legal claims.

When information is no longer required, we will securely delete, anonymise or otherwise dispose of it appropriately.

Where a fixed retention period cannot reasonably be stated, UK GDPR allows organisations to explain the criteria used to determine how long information is retained.


Keeping Your Information Secure

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is restricted to individuals and service providers who require it for legitimate business purposes.

No method of storing or transmitting information can be guaranteed to be completely secure, but we take reasonable steps appropriate to the nature of the information we process.


Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights including the right to:

  • request access to personal information we hold about you;

  • ask us to correct inaccurate or incomplete information;

  • request deletion of your personal information in certain circumstances;

  • ask us to restrict the way we process your information;

  • object to certain uses of your personal information;

  • request transfer of certain information to you or another organisation;

  • withdraw consent where we rely upon consent;

  • object to your personal information being used for direct marketing;

  • complain about how your personal information has been handled.

These rights are not absolute and the rights available to you may depend on the circumstances and the lawful basis upon which we process your information. The ICO requires privacy information to explain the rights available to individuals.

To exercise any of these rights, please contact: info@stratisfire.com.

We may need to verify your identity before responding to a request.


Subject Access Requests

You have the right to ask for a copy of personal information that Stratis Fire holds about you.

There is normally no charge for making a subject access request. A reasonable fee may only be charged in certain circumstances permitted by data protection law.

We will normally respond to a valid request within the timeframe required by applicable data protection legislation.


Your Right to Object

You have the right to object to certain processing of your personal information where we rely upon legitimate interests.

You also have the right to object at any time to the use of your personal information for direct marketing.

Please contact us using the details below if you wish to exercise this right.


Complaints

If you have concerns about how Stratis Fire has collected or used your personal information, please contact us first so that we have an opportunity to investigate.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Further information about your rights and how to make a complaint is available from the Information Commissioner's Office.

Providing information about the right to complain to the supervisory authority is part of the privacy information expected under UK GDPR.


Links to Other Websites

Our website may contain links to websites operated by third parties.

Stratis Fire is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy information provided by any external website you visit.


Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology or legal obligations.

The latest version will be published on this page together with the date it was last updated.


Contact Us

If you have any questions about this Privacy Policy, how Stratis Fire uses your personal information or your data protection rights, please contact:

Stratis Fire
Columba House
Adastral Park
Martlesham Heath
Suffolk
IP5 3RE

Email: info@stratisfire.com.